Are you a dedicated, open-minded individual driven by the desire to make a meaningful difference in the lives of teenagers and their parents?
Do you value teamwork, knowledge sharing, and the continuous improvement of professional practices? If you thrive in an environment that supports skill development and encourages innovation, Tel-jeunes offers you the opportunity to contribute actively to an essential mission as part of a warm and professional team.
KEY DUTIES AND RESPONSIBILITIES
Provide professional intervention and support services to teenagers and parents of teenagers across Quebec through telephone and written communications;
Apply Tel-jeunes’ intervention model and procedures while adhering to the organization's Code of Ethics;
Contribute to the achievement of organizational goals;
Serve as a Tel-jeunes ambassador by demonstrating and promoting our values to clients;
Participate in various professional development and skills enhancement activities;
Record and code interventions for statistical reporting purposes;
Perform other related duties as assigned.
PROFILE AND EXPERIENCE
Strong interest in delivering high-quality intervention services to teenagers and parents of teenagers throughout Quebec;
Relevant experience providing support or intervention services to youth and/or parents;
Relevant education in intervention, adolescent development, parenting issues, or related fields (Bachelor’s degree or College Diploma/DEC with relevant experience);
Crisis intervention experience is considered an asset
SKILLS AND PERSONAL QUALIFICATIONS
General theoretical knowledge of psychosocial intervention (basic intervention techniques, approaches, etc.);
Knowledge of child and adolescent development, as well as parenting-related issues;
Understanding of professional customer service principles (client-centered approach, emotional management, conflict resolution, and complaint handling);
Adaptability and flexibility;
Strong teamwork and collaboration skills;
Professionalism, ethics, and sound clinical judgment;
Strong self-awareness;
Open-mindedness;
Excellent verbal and written communication skills;
Ability to adopt an appropriate tone and approach when interacting with teenagers and parents;
Technological proficiency (ability to navigate multiple software applications simultaneously, knowledge of Microsoft 365, etc.);
Excellent command of French, both spoken and written.
WORKING CONDITIONS
Six (6) permanent evening positions, full-time, 28 hours per week;
Hybrid work model with mandatory on-site presence at least two days per week;
Evening schedule, weekdays and weekends (3:00 p.m. to 10:00 p.m. or 5:00 p.m. to midnight);
Hourly wage: $28 to $38, depending on experience;
Ongoing training and structured professional development opportunities;
Competitive vacation program, including:
1 week of vacation after 6 months;
3 weeks of vacation after 1 year;
Four (4) sick days and six (6) wellness days per year;
Complimentary fruit basket and unlimited coffee;
Group insurance and retirement savings plan (RRSP);
Employee Assistance Program (EAP).
